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Skip-A-Pay

Skip-A-Pay allows eligible members to take a break from their Sun East loan payment(s).

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Skip-A-Pay in Online Banking and the Mobile App

If eligible, you may take advantage of Sun East’s Skip-A-Pay feature in Online Banking and the Mobile App. Eligibility is determined by the following qualifications/limitations:

  • Vehicle or Personal Loans only
  • Loan must be open for 180 days or more
  • All Sun East Credit Union accounts must be in good standing
  • $35 processing fee must be available in checking or savings account
  • Skip-A-Pay may not be used in consecutive months
  • Skip-A-Pay may not be used more than two times in a rolling 12-month period
  • Skip-A-Pay may not be used more than six times in the life of the loan
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Here’s How to Get Started

Step 1

Log into Online Banking or the Mobile App.

If using the Mobile App, you will need to click the “More” button in the bottom right of your screen to find Skip-A-Pay. Once tapped, please proceed to step 3.

Screenshot of Mobile App showing MORE button and Skip-A-Pay

Step 2

In Online Banking, look for the area in the center of your dashboard that hosts the Skip-A Pay feature.

Subtext: If you do not have an eligible loan(s) to skip, or you do not have the available processing fee funds in your account, you will see an orange alert box that states there are currently no loans eligible for the Skip-A-Pay program.

Subtext: If you do have an eligible loan(s), you will see an active widget.

Screenshot of Online Banking desktop

Step 3

Select the loan you wish to skip. If you have more than one eligible loan, you will see a drop-down box.

Screenshot of Mobile App showing Skip-A-Pay widget

Step 4

Scroll down and take note of the $35 processing fee.

You will be prompted to choose the account in which to pay the processing fee.

Step 5

Skip-A-Pay Terms and Conditions must be reviewed before proceeding. Once read, check the “I agree to the Terms and Conditions” box and select “Continue.”

Please note, if your loan is being paid via Bill Pay, or if you are using the Sun East Loan Pay widget to make an outside loan payment, you must stop your payment for the month.

Continue and Reset buttons

Step 6

Review your Skip-A-Pay information and select “Continue” to process your loan skip.

Skip-A-Pay Widget

Step 7

You will receive instant confirmation.

Skip-A-Pay Widget

Step 8

“Print” will print a copy of your confirmation receipt:

Skip-A-Pay Widget
Example Skipped Payment confirmation

Step 9

“Email” will email you a copy and the green box will confirm that an email has been sent.

Skip-A-Pay Widget and example of Skipped Payment email

Step 10

When you go back to the Online Banking dashboard, you should now see this notification if you no longer have any eligible loan(s) to skip.

Screenshot of desktop of Online Banking