Loan Shield
Through our partnership with TruStage, Sun East offers affordable debt protection designed to help protect your loan balance or payments, giving you and your family greater peace of mind.
Sun East Loan Shield adds protection for financially-stressful life events.
Loan Shield may cancel or reduce your loan balance or payments up to the contract maximum in cases such as involuntary unemployment, disability, and death..
For additional protection, Loan Shield with Life Plus* can enhance your Loan Shield coverage to address a wide range of circumstances giving you the reassurance of knowing you’ve taken steps to help secure your finances in case of accidental dismemberment, terminal illness, hospitalization or family medical leave (FMLA) or death of a non-protected dependent.
Loan Shield protects various types of loans:
Protect Your Family Against the Unexpected
Your family means everything to you. And if the unexpected happens, you don’t want an emotionally trying situation to be compounded by financial worry. That’s why there’s Loan Shield, which may cancel your loan balance or payments up to the contract maximums in case of:
Unexpected Event Types:
- Death – protected borrower passes away
- Involuntary unemployment – a covered job loss occurs
- Disability – a covered disability occurs due to illness or injury
Our Member’s Story: Susan’s Path to Peace of Mind
Susan had been a Sun East member for 12 years, originally joining because her husband, Steve, loved the Nottingham branch’s competitive rates and convenience. In July of 2024, Susan’s world changed when Steve passed away unexpectedly. In the middle of grief, she faced a second fear she did not know how to manage: loans that were still in both of their names and the uncertainty of what would happen next.
When Susan reached out to Sun East, she connected with Rachel, Nottingham’s Member Service Representative, who immediately stepped in to help. One of the first things Rachel and Susan talked about was Loan Shield, the protection program Susan and Steve had chosen for their loans. That decision became a turning point.
Rachel explained that two of their three loans, over $133,000, were fully covered through Loan Shield, covering the largest balances. Susan went from bracing for financial crisis to feeling a wave of relief she could hardly put into words. Rachel then guided her through every step of the Loan Shield claims process, helped gather the required documents, and stayed connected throughout the process so Susan never felt alone or unsure about what to do. With those covered loans paid off, Susan was able to focus on healing instead of worrying about how she would keep up.
Today, Susan is thriving emotionally and financially. She has peace of mind, one manageable payment, and something she did not expect to have so soon after loss: the comfort of knowing Loan Shield is there to protect her if life brings another unexpected challenge.
Planning ahead matters and Loan Shield can make all the difference if the unthinkable happens. Looking back, Susan said, “Sun East saved me, and Ms. Rachel went above and beyond to help me at a very hard time in my life.”
Frequently Asked Questions About Loan Shield
Disclaimer
* Your purchase of Sun East Loan Shield with Life Plus is optional and will not affect your application for credit or the terms of any credit agreement required to obtain a loan. Certain eligibility requirements, conditions and exclusions may apply. Please contact your loan representative or refer to the Member Agreement for a full explanation of the terms of Sun East Loan Shield with Life Plus. You may cancel the protection at any time. If you cancel protection within 30 days, you will receive a full refund of any fee paid.
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